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Potton Hall Spa and Beauty Terms & Conditions

To ensure your visit runs as smoothly as possible please follow the following:

  • Please arrive 15 minutes before the appointment time – to enable you to fill the medical consultation form out and to enable us to provide information about your day.
  • Day Spa guests must be 16 years old or older.
  • Please do not bring babies or children into the treatment room whilst having your treatment.
  • Please do not bring pets into the salon/ expect working dogs and guide dogs.
  • If appointments are missed we cannot offer a replacement time or a refund.
  • Treatments` and packages` availability and prices change without notice.
  • Treatment times shown are approximate and include preparation time.
  • If you are using a gift voucher for payment you must bring the ORIGINAL voucher with you.
  • If you have any issues with the treatment, facilities, staff, food or anything else, you should inform us immediately so we can change anything you are unsatisfied with or anything you are having issues with; we can only change anything on that day, meanwhile, you are still present, so we can make sure you are satisfied or no longer have issues. As we are always open to solve any issues when a customer has them so we cannot accept any complaints after you are no longer present. Thank you for understanding.
  • We do require a patch test for all tinting and eyelash treatments at least 24-48 hours before – even if you have had these treatments before in another salon.
  • If you`ve chosen manicure or pedicure treatment, please ensure all polish or gel applications are removed prior to your visit. Removal of gel applications cannot be guaranteed on the day and you may be charged for the removal.
  • Potton Hall Spa and Beauty is not a medical centre and our therapist are not trained medical practitioners, but they are highly qualified beauty therapists – Level 3 and above – so they can decide/ after checking your medications consultation form/ if your booked treatment is right for you or not. If not, they will explain to you the contraindications and offer another treatment.
    Our therapists are not qualified for sports massages.
    Because of health and safety precautions, we cannot perform extremely deep tissue massage.